Shipping Policy – Effective Date: January 7, 2025

At FormCiteino, we strive to provide you with a fast, reliable, and transparent shipping experience. Below is an outline of our Shipping Policy, which details the shipping methods, costs, and delivery timelines for orders placed on formciteino.com.

1. Shipping Destinations

We offer shipping to locations within the United States and internationally (where applicable). The available shipping destinations will be shown at checkout, based on your billing and shipping address.

2. Processing Time

  • Order Processing: After you place an order, it typically takes 1-2 business days to process your order. During peak seasons or promotional periods, processing times may be slightly longer.
  • Order Confirmation: You will receive an email confirmation once your order is processed, followed by a shipping confirmation once your order has shipped.

3. Shipping Methods and Delivery Times

We offer various shipping methods to meet your needs:

  • Standard Shipping:

    • Delivery Time: Typically 5-7 business days.
    • Availability: Available for most U.S. domestic orders.

  • Expedited Shipping:

    • Delivery Time: Typically 2-3 business days.
    • Availability: Available for U.S. domestic orders for faster delivery.

  • International Shipping:

    • Delivery Time: Varies depending on the destination country and customs processing. Typically 7-21 business days.
    • Availability: Available for select international locations. Additional customs fees may apply.

Shipping times are estimates and may vary depending on factors like product availability, weather, or carrier delays. Once your order is shipped, you will receive a tracking number to monitor its progress.

4. Shipping Fees

  • Domestic Shipping Fees: Shipping costs are calculated based on the weight of your order and the delivery method you select. The total shipping fee will be displayed during checkout before you confirm your purchase.
  • International Shipping Fees: International shipping fees are calculated based on the destination country, order weight, and shipping method. These costs will be shown at checkout, and any additional customs or import duties are the responsibility of the customer.

5. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for shipping.
  • Undeliverable Orders: If your package is returned to us due to an incorrect or incomplete address, we will contact you to resolve the issue. Additional shipping fees may apply.

6. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order on the carrier’s website using the provided tracking number.

7. Shipping Delays

While we strive to deliver your order on time, certain factors, such as adverse weather conditions, customs delays, or shipping carrier issues, may cause delays that are beyond our control. We will notify you of any significant delays, but we are not responsible for any such occurrences.

8. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at info@formciteino.com within 10 business days of the expected delivery date. We will work with the carrier to resolve the issue and assist with any claims.
  • Damaged Packages: If your order arrives damaged, please take photos of the damage and contact us immediately. We will assist you with filing a claim and arranging for a replacement or refund as per our Return and Refund Policy.

9. Shipping Address Changes

Once your order has been processed, we cannot guarantee changes to the shipping address. Please ensure that your shipping address is correct during checkout. If you need to change your address, contact us as soon as possible, and we will do our best to accommodate your request before the order is shipped.

10. Customer Responsibilities

  • Customs and Import Duties: For international shipments, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. Please check with your local customs office to understand any additional charges before placing your order.
  • Accuracy of Address: Customers are responsible for providing an accurate shipping address. Any additional costs due to an incorrect address or failure to claim a package are the responsibility of the customer.

11. Contact Us

If you have any questions or concerns about shipping or need assistance with your order, please contact us:

This Shipping Policy is effective as of January 7, 2025. We are committed to providing a smooth and timely shipping experience for all of our customers. Thank you for choosing FormCiteino for your musical instrument needs!