Shipping Policy
Effective Date: March 5, 2025
At Formciteino, we are committed to delivering high-quality musical instruments and accessories to customers worldwide. This Shipping Policy outlines the details of our shipping process, delivery times, and associated costs.
1. Shipping Destinations
We currently ship to the United States and most international locations. If your country is not available at checkout, please contact us at [email protected] for assistance.
2. Processing Time
- Orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
- Once your order has been processed, you will receive a confirmation email with tracking information.
- Custom or pre-order items may take additional time to process.
3. Shipping Methods & Estimated Delivery Times
We offer several shipping options depending on your location:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping (US) | 5-7 business days | US only |
| Expedited Shipping (US) | 2-4 business days | US only |
| Standard International Shipping | 7-20 business days | Worldwide |
| Express International Shipping | 5-10 business days | Select countries |
🚀 Expedited and Express shipping options are available at checkout for faster delivery.
📦 Note: Shipping times are estimated and may vary due to factors such as customs clearance, carrier delays, or high-demand periods.
4. Shipping Costs
- Shipping fees are calculated at checkout based on the destination, package weight, and selected shipping method.
- Orders over a certain amount may qualify for free shipping (when applicable, details will be shown at checkout).
5. Customs, Duties & Taxes
- International customers may be subject to customs duties, import taxes, or other fees imposed by their country.
- These charges are not included in our prices and are the responsibility of the recipient.
- We recommend checking with your local customs office for estimated fees before placing an order.
6. Tracking Your Order
- Once your order has been shipped, you will receive an email with a tracking number.
- You can track your order directly through the carrier’s website or from your Formciteino account.
7. Lost or Delayed Shipments
- If your order has not arrived within the expected timeframe, please check the tracking details first.
- If there is an issue with your shipment, contact us at [email protected], and we will assist you in resolving the matter.
- Formciteino is not responsible for delays caused by weather, customs processing, or carrier issues.
8. Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details at checkout.
- If an order is returned due to an incorrect address, the customer must cover any additional shipping costs for re-delivery.
9. Returns Due to Shipping Issues
If your order arrives damaged or defective, please refer to our Refund and Returns Policy and contact us within 7 days of delivery for assistance.
10. Contact Us
For any shipping-related inquiries, feel free to reach out:
📧 Email: [email protected]
📞 Phone: (706) 734-0868
📍 Address: 217 1st St Trion, Georgia
🌐 Website: Formciteino