Refund and Returns Policy – Effective Date: January 7, 2025

At FormCiteino, we want you to be completely satisfied with your musical instruments and related products. If for any reason you’re not happy with your purchase, we have developed a straightforward Refund and Returns Policy to ensure a seamless return process.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be returned within 30 days of the purchase date.
  • The item must be in new, unused condition, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) must be provided.
  • Musical instruments must be in their original, unaltered state (no modifications, repairs, or damages).

Unfortunately, we cannot accept returns for products that are:

  • Damaged or altered after receipt.
  • Used or opened, unless defective.
  • Special orders or customized items.
  • Gift cards and downloadable products.

2. Return Process

To initiate a return:

  1. Contact Us: Reach out to our customer service team at info@formciteino.com or call (706) 734-0868 within 30 days of receiving your order. Please include your order number and reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to send the item back.
  3. Ship the Item: Carefully package the item in its original packaging and ship it back to the address provided. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective item, incorrect order).
  4. Inspection: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.

3. Refund Process

After the return is approved:

  • Refund Method: Refunds will be processed to the original payment method used at the time of purchase. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your payment provider.
  • Shipping Costs: Refunds for returned items will exclude original shipping charges unless the return was a result of our error or the item is defective.

4. Exchanges

We do not offer direct exchanges. If you’d like to exchange your item for a different product, please return the original item and place a new order for the desired product.

5. Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact Us Immediately: Notify us within 7 days of receiving the item by emailing info@formciteino.com or calling (706) 734-0868. Include photos of the damaged or defective item.
  • Replacement or Refund: We will either issue a full refund or send a replacement, depending on the item’s availability and your preference. Shipping costs for defective or damaged items will be covered by FormCiteino.

6. Non-Returnable Items

Please note the following items are non-returnable:

  • Gift cards
  • Downloadable software or digital content
  • Special orders or customized products

7. International Returns

Currently, we only accept returns within the United States. If you are outside the U.S. and have purchased from us, we recommend checking with our customer service team for specific instructions.

8. Final Sale Items

Any items marked as Final Sale on our website are not eligible for returns or refunds. These items will be clearly indicated at the time of purchase.

9. Contact Us

For any questions or to initiate a return, please contact our customer service team:

This Refund and Returns Policy is effective as of January 7, 2025. Thank you for choosing FormCiteino for your musical instrument needs! We strive to provide high-quality products and excellent customer service to ensure a satisfying shopping experience.