Sales Policy – Effective Date: January 7, 2025

At FormCiteino, we aim to provide our customers with the highest quality musical instruments and exceptional service. Our Sales Policy outlines the terms and conditions under which products are sold on our website, formciteino.com. By making a purchase, you agree to comply with the following terms.

1. Ordering and Payment

  • Placing an Order: To place an order, you must provide accurate and complete information, including your billing and shipping address, and payment details.
  • Order Confirmation: After placing your order, you will receive an email confirmation with the details of your purchase. Please review your order carefully to ensure accuracy.
  • Payment Methods: We accept a variety of payment methods, including major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment options provided during checkout.
  • Payment Processing: Payment will be processed immediately upon submission of your order. Your order will be confirmed once payment is successfully authorized.

2. Pricing and Availability

  • Prices: All prices listed on our website are in U.S. Dollars and are subject to change without notice. Prices may vary based on sales, promotions, or product availability.
  • Taxes: Sales tax will be applied to orders based on your shipping address and the tax laws of your location.
  • Product Availability: While we make every effort to keep our inventory accurate, product availability may vary. If an item is out of stock or unavailable, we will notify you promptly and offer you a suitable alternative or a full refund.

3. Shipping and Delivery

  • Shipping Methods: We offer various shipping options to ensure timely delivery. The available shipping methods and associated costs will be displayed during checkout.
  • Shipping Charges: Shipping charges are calculated based on the weight of your order, delivery location, and selected shipping method. Shipping fees will be added to your order total during checkout.
  • Processing Time: Orders are typically processed within 1-3 business days. Orders placed over weekends or holidays may experience delays.
  • Delivery Time: Delivery times depend on the selected shipping method and destination. We will provide an estimated delivery date during checkout, but it may vary based on external factors such as weather or carrier delays.

4. Returns and Refunds

  • Return Policy: Our return and refund policy allows you to return most items within 30 days of receipt, provided the item is unused and in original packaging. For more details, please refer to our Refund and Returns Policy.
  • Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement.
  • Refunds: Once your returned item is received and inspected, we will process your refund to the original payment method within 5-7 business days.

5. Cancellations

  • Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders that have not been processed or shipped.
  • Canceled Orders: If we are unable to cancel your order before it ships, you can return the item once received, in accordance with our Return Policy.

6. Product Warranties

  • Manufacturer Warranties: Many of our products come with manufacturer warranties. Please refer to the product’s specific warranty details, which may vary by manufacturer.
  • Warranty Claims: In the case of a defective item covered by warranty, please contact us or the manufacturer directly to initiate the warranty claim process.

7. Customer Support

  • Support Availability: If you have any questions about your order, shipping, or our products, our customer service team is here to help. You can contact us via:

8. Promotions and Discounts

  • Discount Codes: If you have a discount code, you can enter it during the checkout process to receive the discount. Discount codes cannot be combined with other offers unless explicitly stated.
  • Limited-Time Offers: Promotions and sales are subject to change and may be limited in time or quantity. We reserve the right to modify or end any promotion at any time.

9. Legal Compliance

By making a purchase from FormCiteino, you agree to comply with all applicable local, state, and federal laws. We also reserve the right to refuse service to anyone who violates our terms and conditions or engages in fraudulent activity.

10. Liability Disclaimer

FormCiteino is not liable for any direct, indirect, incidental, or consequential damages arising from the use of products purchased through our website. We encourage you to carefully follow all instructions and safety precautions associated with the products.

This Sales Policy is effective as of January 7, 2025. We appreciate your business and strive to offer you the best experience when purchasing musical instruments from FormCiteino! If you have any questions, don’t hesitate to reach out to us.