Payment Policy – Effective Date: January 7, 2025

At FormCiteino, we strive to offer a seamless and secure shopping experience for all of our customers. Below, we outline the payment methods, processes, and policies for purchasing products from our website, formciteino.com.

1. Accepted Payment Methods

We accept the following payment methods for online purchases:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: All major debit cards with a Visa, MasterCard, or American Express logo
  • PayPal: Secure online payment processing via your PayPal account
  • Other Payment Methods: Additional options may be available during the checkout process (subject to availability and location).

2. Payment Processing

  • Payment Authorization: When you place an order, you will be asked to provide payment details. All payments are processed through secure, third-party payment processors. We do not store your payment details on our website.
  • Transaction Confirmation: After successfully placing your order, you will receive an order confirmation email. This email serves as proof of your order, but it does not indicate final acceptance of your order.
  • Payment Verification: We reserve the right to verify payment information before processing orders. If there are any issues or discrepancies with payment, we may contact you for additional information or clarification.

3. Pricing

  • Product Prices: All prices displayed on our website are in U.S. Dollars and are subject to change without prior notice. Prices may vary based on sales, promotions, or product availability.
  • Taxes: Sales tax will be added to orders based on your location and applicable state laws. You will be informed of the total tax amount during checkout.
  • Shipping Fees: Shipping fees are calculated based on the weight and destination of your order. The total shipping cost will be displayed during checkout.

4. Order Confirmation and Acceptance

  • Order Review: After you complete your order, we will review your payment and order details. We may contact you if there are any issues with your payment or if the product is out of stock.
  • Order Acceptance: Your order will be processed and accepted once the payment is successfully verified, and the product is confirmed to be in stock. If we are unable to process your order due to payment issues, we will notify you immediately.

5. Payment Security

We take the security of your payment information seriously. All transactions on FormCiteino are secured using encryption technology to protect your sensitive data. Our payment gateways comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure your payment details are handled securely.

  • Secure Checkout: During checkout, you will be redirected to a secure payment page. Look for the padlock symbol in your browser’s address bar to confirm the page is secure.

6. Fraud Prevention

To prevent fraudulent activity, we may conduct additional verification processes for suspicious orders. This may include confirming your billing address or contacting you for additional details. We may refuse orders if we suspect fraudulent activity.

7. Currency and Billing Address

  • Currency: All transactions are processed in U.S. Dollars (USD).
  • Billing Address: You must provide a valid billing address associated with your payment method. Failure to do so may delay or cancel your order.

8. Payment Issues

If you experience any issues with your payment, please contact us immediately at info@formciteino.com or call (706) 734-0868. We will work to resolve any payment-related problems as quickly as possible.

9. Payment Refunds

  • Refund Process: If you qualify for a refund under our Return and Refund Policy, the refund will be processed to the original payment method.
  • Processing Time: Refunds may take up to 5-7 business days to reflect on your account, depending on your bank or payment provider.

10. Contact Us

If you have any questions or concerns about our payment policy or experience any issues during the checkout process, please feel free to contact us at:

This Payment Policy is effective as of January 7, 2025. We are committed to providing a safe and convenient payment experience, ensuring that you can shop with confidence at FormCiteino. Thank you for choosing us for your musical instrument needs!